Toll Free: 1-877-575-2999 or 1-877-57-JAWZZ

Local: 1-561-444-2935

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you accept phone orders?
Yes, please call 1-877-57-JAWZZ and someone will help you with your order.
How much will I be charged for shipping?
  • Shipping within the United States there is a flat rate of $7.50.
  • Shipping internationally there is a flat rate of $50.00.
Which payment methods are accepted?
Most major credit cards as well as PayPal.
How long until I receive my impression kit?
Your kit is shipped USPS first class mail. It usually takes around 7 days depending on where you live.
What is the turn-around time once I place my order?
Once we receive your impression, your finished Jawzz® mouth guard will be shipped out within 2 weeks. Once it is shipped you will receive a tracking number via e-mail.
Can I send you an impression from my dentist?
Yes. Please make sure it is wrapped up tightly with all of your contact information in the box including a prescription from your dentist for a custom mouth guard. Make sure you send an upper and bottom impression, as well as a proper bite registration. If your dentist has any questions they can reach us at 1-877-57-JAWZZ.
The impression putty set faster than I anticipated and my impression isn't right. Can I get more impression putty?
Yes, replacement putty will be an additional $17.00 plus shipping. Please e-mail support@jawzz.com for assistance.

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